Overview
Use a simple safety-first approach to an emergency while arranging professional medical help.
Objective
Complete the task safely and confidently by preparing first, following the steps in order and checking the result when finished.
What You Need
- First-aid kit if available
- Phone or way to call emergency services
- Protective gloves if available
Before You Start
Gather everything you need and make sure the work area is suitable. Read product, appliance or manufacturer instructions where they apply, and do not continue if the task is outside your experience or cannot be done safely.
How to Do It
- Check for danger to yourself, the injured person and others before approaching.
- Check whether the person responds.
- Check the person's airway and breathing.
- Call emergency services or have someone else call when urgent help is required.
- For serious external bleeding, use firm direct pressure with a suitable dressing or cloth.
- If an unconscious person is breathing normally and there is no reason they must remain still, place them in the recovery position and continue monitoring them while help is coming.
Check Your Work
When finished, check that the result is secure, clean and working as expected. Put tools and materials away safely and clean the work area.
Useful Tips
This is a general overview, not a substitute for accredited first-aid training. Follow local emergency-service instructions, and learn CPR and first aid from a recognised training provider.
Common Mistakes
- Starting before gathering the correct tools or materials.
- Rushing steps that need careful positioning, measuring or checking.
- Ignoring product instructions, care labels or manufacturer guidance.
- Continuing when the task becomes unsafe or requires specialist knowledge.
Important Notes
Use this guide as a general everyday overview. Follow applicable manufacturer instructions, local requirements and professional advice for the specific equipment or situation you are dealing with.
FAQ
What if my equipment or situation looks different?
Stop and check the relevant instructions before continuing. Designs and procedures can vary.
When should I get professional help?
Get qualified help whenever the task involves a hazard, damage, specialist equipment or work you are not confident can be completed safely.